Terms of service

  1. General Welcome to The Muffin House. By accessing or placing an order through our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. The term “The Muffin House”, “we”, “our”, or “us” refers to the company operating this website. The term “customer”, “you”, or “your” refers to the user or purchaser accessing our platform.
  2. Products and Services All products listed on our website are subject to availability. While we strive to maintain accurate product descriptions, images, and pricing, occasional errors may occur. We reserve the right to modify or discontinue any product at any time without prior notice.
  3. Orders and Payments All orders must be placed through our official website or authorized platforms. Orders are confirmed only upon successful payment. Prices are inclusive of applicable taxes unless stated otherwise. The Muffin House reserves the right to cancel or refuse any order due to pricing errors, product unavailability, or suspicious activity. Payment information provided must be valid and authorized by the customer.
  4. Delivery Deliveries are carried out as per our Delivery Policy. While we make every effort to ensure timely delivery, delays caused by external factors such as traffic, weather conditions, or courier issues are beyond our control.
  5. Cancellations, Returns, and Refunds All cancellations, returns, and refunds are governed by our Refund and Cancellation Policy and Return Policy. Customers are advised to review these sections carefully before placing an order.
  6. Quality Assurance Our products are freshly prepared using high-quality ingredients. As all items are perishable, they are best consumed within the recommended time frame mentioned on the packaging. We shall not be responsible for product quality issues arising from improper storage or delayed consumption by the customer.
  7. Intellectual Property All content on this website, including but not limited to text, images, logos, and design, is the intellectual property of The Muffin House. Any unauthorized use, reproduction, or distribution of our materials is strictly prohibited.
  8. Limitation of Liability The Muffin House shall not be held liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website. Our total liability, if any, shall not exceed the amount paid by the customer for the specific order in question.
  9. Privacy We value your privacy. All personal information shared with us is handled in accordance with our Privacy Policy.
  10. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Thiruvananthapuram, Kerala.